General questions
How much does it cost to rent a car?
The price depends on the model, rental period, Base or Prime rate, insurance package, pickup and drop-off locations, and additional services. The final cost is displayed when you book a specific car.
How can I pay the rental fee?
You can pay the vehicle rental fee via bank transfer or with Mastercard, VISA, or American Express.
What is included in the base price?
The base price includes use of the car for the agreed-upon period, VAT, maintenance, seasonal tire replacement, liability insurance, and comprehensive insurance. The Base plan also has a mileage limit of 250 km per day. Pickup, drop-off outside the office, Prime, and additional options may be charged separately.
What is the minimum rental period?
The minimum rental period is 24 hours. The period begins at the time the vehicle handover form is signed.
How do I cancel or change a reservation?
To change the dates, vehicle, or city, or to cancel a reservation, you must contact a BLS manager as soon as possible. If the rental has taken place, the reservation deposit will be deducted from the final amount due. If the customer cancels, the $15 deposit is non-refundable. If BLS is unable to provide a suitable vehicle, the prepayment will be refunded; the actual time it takes for the refund to be credited depends on the bank and payment system.
What are the minimum age and driving
For most vehicles, the minimum age is 21, and the minimum driving experience is 2 years. For VIP-class vehicles, the minimum age is 23, and the minimum driving experience is 2 years. For trucks, the minimum age is 25, the minimum driving experience is 5 years, and the driver must have the appropriate category on their driver’s license.
What documents are required?
The renter must provide only their driver’s license, passport, and TIN. The originals of these documents are required. Foreign customers must provide a passport and an international driver’s license.
Can I add a second driver?
Yes. We can add several additional drivers to the rental agreement at no extra charge. To do this, you’ll need to provide their driver’s licenses when signing the agreement.
What mileage is included in the rate?
The Base plan has a limit of 250 km per day. The Prime plan offers unlimited mileage regardless of the rental period. The cost of excess mileage for the Base plan depends on the vehicle class and is specified during booking and in the contract.
What fuel level should the car be returned with?
BLS provides the car with a full tank. The car must also be returned with a full tank. If the fuel level is lower, the customer will be charged for the missing fuel in accordance with the terms of the contract.
What additional options can I request?
Depending on availability, you can request delivery or return to a specific address, GPS, mobile Wi-Fi, an additional driver, a child seat or booster seat, and one-way rental. Current availability is confirmed for each specific reservation.
What is the security deposit for a rental?
Under the Base plan, the standard security deposit amount depends on the car model. It is refunded upon return of the car, provided the terms of the contract are met. The exact amount is displayed to the customer during the booking process.
Is it possible to rent a car without a security deposit?
Renting without a standard security deposit is possible with the Prime plan for cars where it is available. In this case, a sum of 200 or 300 USD, depending on the car class, is held in reserve to cover any potential fines after the rental. The procedure for holding and refunding this amount must be verified during the booking process.
How does Base differ from Prime?
The Base plan includes a standard security deposit, a 250 km daily mileage limit, and basic third-party liability and comprehensive insurance. The Prime plan includes unlimited mileage, no standard security deposit, and extended coverage for eligible vehicles. To qualify for Prime, the driver must be at least 25 years old and have at least 3 years of driving experience.
What does the insurance cover?
All BLS vehicles are covered by third-party liability insurance and comprehensive insurance. The Prime Rate may reduce the customer’s financial liability, provided the terms of the contract are met. Specific coverage, exclusions, and procedures in the event of a claim are determined by the rental agreement.
Fines incurred while using the car are paid by the customer responsible for the rental. Since information about a fine may be received after the car is returned, the Prime plan includes a separate amount of 200 or 300 USD, depending on the car class. The procedure for using and refunding this amount is specified in the contract.
Can I request car delivery?
Yes. You can pick up the car at a BLS location or request paid delivery to an agreed-upon address, such as a train station or airport. The cost of delivery or return outside a BLS location starts at 15 USD and depends on the location and time.
What happens if I return the car late?
If you return the car more than 1 hour late, you will be charged for an additional day of rental. If you are unable to return the car on time, you must contact a BLS manager in advance.
Can I return the car in a different city?
Yes, BLS offers a One-Way service—returning the car to a branch in another city. According to the current service page, the approximate cost is 200 USD for Economy, Comfort, and Business classes, 250 USD for SUVs, and 300 USD for VIP class. The final price depends on the model and route and is confirmed at the time of booking.
Can I travel abroad in a BLS car?
Yes, but only after obtaining prior written approval from BLS. Before the trip, you must agree on the route, countries, documents, insurance, and rules for using the car outside of Ukraine.
What should you do in the event of a traffic accident?
Stop immediately in a safe place, contact BLS at +38 067 329 26 26, call the police, and document the circumstances with photos or video. Do not move the vehicle or begin repairs without approval, unless it is necessary for safety or required by the police.
What should you do in case of a breakdown, a dead battery, or a flat tire?
Pull over to a safe location and immediately call BLS at +38 067 329 26 26. BLS Assistance can arrange for roadside assistance, a tire change, jump-starting the engine, or towing, depending on the situation and the terms of the program. Do not arrange for repairs on your own without prior approval.
Can I rent a car to use as a taxi?
BLS strictly prohibits the use of rental cars as taxis.
Is it mandatory to wash the car before returning it?
No, you can return the car dirty and leave the washing to our staff. As an exception, if the car is heavily soiled, the manager has the right to withhold the security deposit until the car is washed so that it can be visually inspected for new defects.
